Driving organizational management for sustainable growth,
anchored on 4 strategic actions, i.e. (7.1) strengthen financial stability and explore new funding sources coupled with effective risk management (7.2) enhance operational efficiency and customer service through innovation and digital technology (7.3) improve staff engagement and productivity and (7.4) increase eco-efficiency within the organization while reducing environmental impacts. These tactics are supported by 10 action plans: (7.1-1) establish mechanisms to prevent non-performing loans (NPLs) in the SME sector, (7.1-2) improve guidelines for monitoring and managing the credit portfolio, (7.1-3) create income from investment banking, (7.1-4) expand revenue from foreign exchange services, (7.2-1) develop the Core Banking System (Phase 2), (7.2-2) apply artificial intelligence (AI) to enhance the Bank’s knowledge creation and management, (7.2-3) conduct a study on the Bank’s digital banking upgrades, (7.3-1) strengthen talent management and succession planning, (7.3-2) establish a Corporate University for staff development, and (7.4-1) drive carbon neutrality.